We welcome your feedback. Please let us know what we do well and where we can improve our services.
Tiny Tackers Therapy will acknowledge and handle any complaint or comment in an ethical, timely and effective way. These can be made directly (phone, email, letter or in person) or indirectly (referred from the Department of Education and Training, other agency or an indirect source acting on behalf of the complaint.
For families receiving services from Tiny Tackers Therapy, we recommend the following procedure for any complaints or comments about Tiny Tackers Therapy.
1. Contact your Therapist directly
If you feel that you would prefer not to address the issue directly with your Therapist, you can use the form at the bottom of this page to provide anonymous feedback. Alternatively you can contact admin via email@example.com
If you feel you would prefer not to do this or that your issue has not been sufficiently resolved;
2. If NDIS funded, contact the National Disability Insurance Agency (NDIA) directly
3. If not NDIS funded, contact the Disability Services Commissioner in Victoria
Tiny Tackers Therapy respects the rights of people using our services to seek support from an advocacy service to make a complaint/provide feedback. Some advocacy groups are;